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Pickup locations 交貨點地址 

Please note that our main pick-up location is in Point Cook, for other locations it may take up to 1-3 weeks for items to arrive. You will recieve an email notification when order is ready for pick up. 

For urgent orders please contact info@bonafamily.com.au 

Melbourne West  西區 

🏬 Point Cook | Bona Family Warehouse
Home Road, Point cook / Payson road, Point Cook
Appointment prior collection 需提前預約

🏬 Sunshine North (will take 1 week to arrive in this 
Lorikeet Court, Sunshine North VIC 3020
Appointment prior collection 需提前預約

Melbourne CBD 市區 

🏬 Melbourne CBD | Glory City Church 
601 Elizabeth St, Melbourne VIC 3000
Sun 11.30am - 12.30pm 
Appointment prior collection 需提前預約

Melbourne East 東區 

🏬 Burwood | Seekit Melbourne 優實生活館
 ($3 fees)
Unit 2, 125-127 Highbury Road, Burwood 
Tue - Fri 10am-5pm, Sat 10am-2pm

🏬 Boxhill | Pola Express ($2 fees, parcel under 5kgs only)
15 Market St, Box Hill VIC 3128
Mon - Sun 10:00 - 17:30 

🏬Clayton |  Polar Express  ($2 fees, parcel under 5kgs only)
375A Clayton Road, Clayton，VIC 3168
Mon - Sun 10:00 am - 17:30 pm 

🏬 Glen Waverley  |  Polar Express  ($2 fees, parcel under 5kgs only)
75 Railway Parade North, Glen Waverley, VIC 3150
Mon - Sun 10:00 am - 17:30 pm 

Melbourne South 南區 

🏬 Carnegie  |  Polar Express  ($2 fees, parcel under 5kgs only)
78 Koornag Road, Carnegie, VIC 3163
Mon - Sun 10:00 am - 19:30 pm 

Melbourne North 北區 

🏬 Preston  |  Polar Express  ($2 fees, parcel under 5kgs only)
424 High Street, Preston, VIC 3072
Mon, Wed, Fri, Sat   10:00 am - 17:30 pm 

🏬 Campbellfield  |  Polar Express  ($2 fees, parcel under 5kgs only)
4 The Crossway Campbellfield, VIC 3061
Mon - Fri 10:00 am - 17:30 pm 

Delivery Policy

Melbourne Metro
Free postage on orders over $150
Flat rate postage $10 for orders less than $150

NSW/QLD
Free postage on orders over $280
Postage rate will be calculate through checkout for orders less than $280

WA/SA/ACT/TAS/NT
Postage rate will be calculate through checkout.

Please note!!

• Shipping for Bulky items will not qualify for free shipping or for free shipping in combination with other products. Postage rate will be calculate through checkout. May have extra cost need to be pay.
• Rural Area (VIC/NSW/WA/SA/ACT/QLD) will not qualify for free/flat shipping or for free shipping in combination with other products. Shipping fee would be send out once we recieve your order. May have extra cost need to be pay. 
• If your postage seems radiculusly high please emailed us via info@bonafamily.com.au and we will review it for you.

If you have any questions please emailed us via info@bonafamily.com.au

Deliveries are made by courier service Monday through to Friday only. Your order is dispatched from Melbourne, Victoria. The approximate delivery time to metro areas is 3-6 working days. 

However the following approximate transit times apply for regional areas:
SA 7-9 working days
TAS 7-9 working days
WA 10-14 working days
NT 12-14 working days

Pre Orders 
Please note, if your order contains an item that is on ‘pre order’, your entire order will be held and shipped together as soon as your pre-order item arrives.

Breakage during delievery, Faulty, or missing products
It is the customers responsibility to check all the items on arrival to ensure no breakages have occurred in transit and that you have recieve your order in full. Any problem describe above must be reported immediately within 7 days of arrival or pick up. If an item arrives broken, the item will need to be returned to Bona Family and the replacement item will be forwarded to you or refund. Please note that Bona Family is not responsible for any breakages that occur once the toy has been played with. Manufacturing faults will be referred to the manufacturer.

Delivery Address
Please ensure that your delivery address is complete and correct. In the event that a parcel is returned to us due to failure to collect from the post office or an incorrect or incomplete delivery address being provided, you will be charged a return fee along with a second delivery fee. The second delivery fee will not be eligible for our $10 flat rate shipping charge and we will charge you exactly what Courier company charge us to re-ship the parcel to you.

Metro Area postcode as below

• Sydney Metro postcodes: 1000-1920, 2000-2239, 2555-2574, 2740-2786

• Canberra Metro postcodes: 0200-0299, 2600-2620, 2900-2920

• Melbourne Metro postcodes: 3000-3210, 3335-3341, 3425-3443, 3750-3811, 3910-3920, 3926-3944, 3972-3978, 3980-3983, 8000-8899

• Brisbane Metro postcodes: 2484-2494, 4000-4370, 4373-4381, 4400-4405, 4500-4580, 4600-4610, 4614-4618, 9000-9919

• Adelaide Metro postcodes: 5000-5199, 5800-5999

• Perth Metro postcode: 6000-6214, 6800-6999