Shipping & Return

Delivery Policy

Melbourne Metro
Free postage on orders over $150
Flat rate postage $10 for orders less than $150

NSW/WA/SA/ACT/QLD
Free postage on orders over $200
Postage rate will be calculate through checkout for orders less than $200

TAS, NT
Postage rate will be calculate through checkout.

Please note!!

  • Shipping for Bulky items will not qualify for free shipping or for free shipping in combination with other products. Postage rate will be calculate through checkout. 
  • Rural Area (VIC/NSW/WA/SA/ACT/QLD) will not qualify for free shipping or for free shipping in combination with other products. Shipping fee would be send out once we recieve your order. May have extra cost need to be pay. 
  • If your postage seems radiculusly high please emailed us via info@bonafamily.com.au and we will review it for you.

 If you have any questions please emailed us via info@bonafamily.com.au

Deliveries are made by courier service Monday through to Friday only. Your order is dispatched from Melbourne, Victoria. The approximate delivery time to metro areas is 3-6 working days. 

However the following approximate transit times apply for regional areas:
SA 7-9 working days
TAS 7-9 working days
WA 10-14 working days
NT 12-14 working days

 

Pre Orders 
Please note, if your order contains an item that is on ‘pre order’, your entire order will be held and shipped together as soon as your pre-order item arrives.

Breakage during delievery, Faulty, or missing products
It is the customers responsibility to check all the items on arrival to ensure no breakages have occurred in transit and that you have recieve your order in full. Any problem describe above must be reported immediately within 7 days of arrival or pick up. If an item arrives broken, the item will need to be returned to Bona Family and the replacement item will be forwarded to you or refund. Please note that Bona Family is not responsible for any breakages that occur once the toy has been played with. Manufacturing faults will be referred to the manufacturer.

Delivery Address
Please ensure that your delivery address is complete and correct. In the event that a parcel is returned to us due to failure to collect from the post office or an incorrect or incomplete delivery address being provided, you will be charged a return fee along with a second delivery fee. The second delivery fee will not be eligible for our $10 flat rate shipping charge and we will charge you exactly what Courier company charge us to re-ship the parcel to you.

 

Local Pickups from Melbourne

We offer a local pick up service. Please find the nearest Suburb, or emailed us info@bonafamily.com.au for more details.

  • Point Cook
  • Maidstone
  • QV
  • Dockland
  • Burwood
  • Box Hill
  • Blackburn South