FAQs
No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received.
However, do note that orders will only be shipped when all the pre-order products have arrived and when your credit card payment has been approved and billing and delivery address is verified.
Alternatively, you may check the status of your order in “My Account” if you are a registered user.
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
Pickup locations 交貨點地址
Melbourne West 西區
🏬 Point Cook | Bona Family Warehouse
Home Road, Point cook / Payson road, Point Cook
Appointment prior collection 需提前預約
🏬 Sunshine North
Lorikeet Court, Sunshine North VIC 3020Appointment prior collection 需提前預約
Melbourne CBD 市區
🏬 Melbourne CBD | Glory City Church
601 Elizabeth St, Melbourne VIC 3000
Sun 10.00am - 12.00pm
Appointment prior collection 需提前預約
Melbourne East 東區
🏬 Burwood | Seekit Melbourne 優實生活館
($2 fees for order under $50)
Unit 2, 125-127 Highbury Road, Burwood
Tue - Fri 10am-5pm, Sat 10am-2pm
🏬 Boxhill | Pola Express ($2 fees, parcel under 5kgs only)
15 Market St, Box Hill VIC 3128
10:00 - 17:30 （Mon - Sun）
🏬Clayton | Polar Express ($2 fees, parcel under 5kgs only)
375A Clayton Road, Clayton，VIC 3168
Mon - Sun 10:00 am - 17:30 pm
🏬 Glen Waverley | Polar Express ($2 fees, parcel under 5kgs only)
75 Railway Parade North, Glen Waverley, VIC 3150
Mon - Sun 10:00 am - 17:30 pm
Melbourne North 北區
🏬 Preston | Polar Express ($2 fees, parcel under 5kgs only)
424 High Street, Preston, VIC 3072
Mon, Wed, Fri, Sat 10:00 am - 17:30 pm
Unfortunately we are unable to combine orders once it has been placed. This will allow us to pack your orders efficiently and to minimize errors.